FAQ

Sizing

How do I pick my size?

Every product page has its own size chart (tap Size chart next to the bundle options). If you're between two sizes, take the larger one for all-day comfort, or the smaller one for firmer hold. Still unsure? Email support@getfrostie.com with your height, weight and usual size and we'll recommend one within 24 hours.

What if it doesn't fit?

Email us with your order number and the size you need. Exchanges aren't free: you cover the postage to send it back, and the tags have to still be on.

Wear & care

Can I wear it all day?

Yes. The fabrics breathe and stretch four ways, and the waistbands are soft and wide, so nothing rolls or pinches from morning to night.

Will it show under tight clothes?

No. The edges are bonded instead of stitched, so they don't leave lines under fitted dresses, white tops or bodycon.

How do I wash it?

Hand wash cold or use a delicate cycle in a laundry bag. Lay flat to dry. No bleach, no tumble dryer, no ironing.

Orders & shipping

How much is shipping?

Shipping is free and tracked on every order.

How long does delivery take?

Orders are processed in 24-48 hours on business days. Most orders arrive within 5-7 business days; you'll see an estimate on the product page and at checkout, and get a tracking link by email as soon as your order ships.

Do I pay customs or import fees?

No. Duties and taxes are included, so there are no surprise fees at delivery.

Can I change or cancel my order?

Email us as soon as possible. If your order hasn't been processed yet we'll update or cancel it and refund you in full.

Returns & guarantee

What is the 100-day money-back guarantee?

You have 100 days from delivery to send your order back for a full refund, as long as the original tags are still attached. Return shipping is free.

How do I start a return?

Email support@getfrostie.com with your order number. Within 24-48 hours we'll send the return address and a free return label.

What does the lifetime warranty cover?

Structural defects under normal use: seams that open, elastics that fail, hooks that break. We'll replace the piece or issue store credit.

Offers

How does Buy 2, Get 1 FREE work?

Add any 3 eligible items to your cart (mix colors, sizes and styles) and the lowest-priced one is free. It applies automatically, no code needed, and repeats for every 3 items.

Need help? Write to us at support@getfrostie.com